Privacy Policy

Privacy Policy

Last Updated: 1 May 2025

At Holiday Home Madeira, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and share your information when you use our website or book our services.

1. What Information We Collect

We may collect personal data when you:

Make a booking or enquiry through our website, email, phone, or affiliated sites.
Subscribe to our newsletter or request promotional offers.
Enter a competition or send us a review.
Interact with our customer service team.
The data we collect may include:

Full name, email address, phone number, and home address.
Booking details including dates, guest names, and preferences.
IP address and browser type (for statistical and user experience analysis).
2. How We Use Your Information

We use your information to:

Process bookings, confirmations, and travel-related communications.
Improve our website’s functionality and user experience.
Send you important updates, special offers, or post-stay feedback requests.
Comply with legal or regulatory obligations.
We do not sell or rent your data to third parties.

3. Guest Profiles

When a booking is made, we create a guest profile using the information provided. If you’re booking on behalf of others, please ensure you have their consent to share their data with us.

4. Data Security

We use SSL (Secure Socket Layer) encryption to protect your data during online transactions. Whether you pay by card or PayPal, your payment information is securely encrypted and cannot be accessed by unauthorized third parties.

5. Cookies & Analytics

We use cookies to:

Improve website functionality and monitor usage.
Show relevant advertisements via Google and partner networks.
You can opt out of Google advertising cookies at any time here:
https://www.google.com/intl/en/privacy/ads/

6. Sharing Your Data

Your data may be shared with:

Property owners, hosts, or travel service providers to fulfill your booking.
Payment platforms and affiliate networks (such as Booking.com) for processing and referral tracking.
Legal authorities if required by law.
All third parties are required to protect your data in accordance with data protection laws.

7. Hosts & Traffic Partners

Hosts only receive information needed to confirm and manage your stay.
Traffic partners may receive limited data to confirm bookings and commission activity.
We will never send unsolicited emails or make unwanted calls.

8. Newsletters & Marketing

You may occasionally receive newsletters or special offers. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

9. Your Data Rights (GDPR)

As a user within the EU, you have the right to:

Access and correct your personal data.
Request deletion of your data.
Object to processing or withdraw consent.
Request a copy of the data we hold about you.
To make a request, please email us at: [insert your contact email]

10. International Data Transfers

Your data may be transferred to partners outside the EU as needed to fulfil your booking. We ensure appropriate safeguards are in place for any such transfers.

11. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page.
Last updated: 1 May 2025